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A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

未找到结果

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

未找到结果

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

未找到结果

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.

Heading Example

大型企业客户门户

提供出色的数字体验

我们使用高度可扩展和可定制的 Liferay DXP 来构建各种客户门户，例如客户/会员门户、支持门户和帮助中心，以满足您公司的要求。

对于处理 B2B 和 B2C 的大型公司

使用 Liferay DXP 构建客户门户

个性化体验

根据门户网站上的客户属性和行为历史创建细分。通过为每个客户提供个性化服务，例如他们的个人页面、内容和通知，您可以期望改善 CX（客户体验）。

任何人都可以使用的门户网站

Liferay直观的操作性和灵活的权限管理功能，让您可以将页面和内容创建委托给市场营销或客户关系部门，减轻IT部门的负担，缩短服务的上市时间。

高度可扩展

Liferay 的高度可定制性使您能够灵活地响应客户需求的变化并更新您的门户。

案例研究

AIRBUS Helicopter

全球领先的直升机制造商空中客车直升机公司，利用 Liferay 构建了一个客户门户，服务于来自 3,000 家公司的 24,000 名用户。
该门户实现了从机体管理、零件订购到报价等服务的一体化，为客户提供了统一且高效的服务体验。

阅读案例研究 →

案例研究

Spire

Spire 是美国第五大能源公司，它使用 Liferay 构建了一个拥有 170 万人使用的客户门户。通过与后端系统等的连接，我们成功地显示针对每个客户量身定制的仪表板并实现操作数字化。客户满意度大幅提高。

阅读案例研究 →

Liferay DXP 提供卓越的客户服务

更快、更高效的交付

自助服务

提供便捷的自助服务

通过授权您的客户自己做更多的事情，您可以减少支持团队的重复性任务并降低提供服务的成本。

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订购和运输

处理订单、退货或查看出货状态

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服务和保修

创建服务单据、提出保修索赔以及安排或更新预约

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个人资料和付款

更新个人资料、设定和支付信息

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安全文档

安全访问合同和发票等机密文件

寻找答案

让客户更容易找到他们想要的答案

快速向客户提供相关支持信息

定制搜索

根据用户的购买历史、用户偏好或个人资料信息显示结果。

集成聊天机器人

它可以引导用户找到他们需要的产品信息，或在必要时将他们转接给现场代表。

知识库

整理您的文章、入职材料和常见问题。

用户论坛

允许用户从其他客户那里获得答案。

入职

加速客户入职

使用个性化入职体验并简化常见流程的平台来帮助客户更快地获取价值。

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入职旅程

旅程图可为大规模客户创建个性化、循序渐进的入职体验。

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内容策划

细分会自动为不同类型的客户整理相关的产品信息。

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流程自动化

自动化文档审查和批准、客户身份验证和发送通知等流程。

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用户权限

通过授予基于角色的权限，可控制不同类型的用户在网站上可查看或执行的内容。

与多个系统集成

连接现有系统以简化对工具和信息的访问

将门户与票务、订单、在线学习系统等主要服务工具集成，为客户和团队提供通往所需资源的统一入口。

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SSO

用户只需登录一次门户即可在一个地方访问所需的一切。

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我们的专家提供支持

显示来自多个系统的数据，以便销售代表可以快速帮助用户。

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客户仪表板

将与客户购买相关的所有内容（常见问题、文档、演示、视频等）集中展示在一个页面中。

内容管理

它使您的门户保持最新状态并规划改进变得更加容易

让您的客户门户保持最新状态，无需向 IT 部门寻求帮助。

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CMS效率

行业领先的 CMS 允许非技术用户使用模板、可视化编辑器和 AI 辅助内容生成快速创建和更新内容。

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知识库

授权您的团队创建、组织和展示文章、专家产品文档和培训材料。

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分析见解

内置分析功能可帮助您跟踪内容性能并确定内容改进的优先级。

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SLA 监控器

SLA 跟踪器监控服务水平协议并确定需要改进的领域。

与其他通用组件的比较

项目	一般的协同软件	Liferay
目的	主要专注于支持团队之间的沟通与协作。	作为多功能的数字体验平台，专注于在B2B、B2C和B2E场景中构建和整合可定制的门户网站。
功能	基本的沟通工具：邮件、聊天、视频会议功能。文件共享：简单的文件共享与协同编辑功能。任务管理：通常包含项目管理与任务管理功能。	数字体验管理: 提供多渠道的个性化数字体验。集成性: 可与ERP、CRM及其他后台系统进行深度集成。可扩展性: 灵活的模块化架构，能满足多样的业务需求。高级安全性: 已获得SOC2与HIPAA合规认证。
使用场景	内部沟通：团队之间的邮件和聊天交流。项目协作：任务分配与进度追踪。文档共享：协同编辑与版本管理。	供应商门户: 集中管理入职流程、沟通、风险管理、文档管理及绩效管理。客户门户: 提供个性化客户体验、数据分析与营销自动化。内部门户: 员工沟通、企业搜索、单点登录（SSO）。

常问问题

什么是客户门户？

Liferay 的客户门户是一个为您的客户提供个性化信息和服务的平台。其设计目的是让客户能够自助服务并轻松获取重要信息。

客户门户提供哪些功能？

客户门户允许您的客户检查他们的订单状态、创建支持票、下载产品手册等。它还允许您为每个客户提供个性化内容。

实施客户门户有哪些好处？

通过引入客户门户，您可以提高客户满意度、降低运营成本并与客户进行更有效的沟通。客户可以全天 24 小时访问信息，这有助于简化支持操作。

客户门户可以与其他系统集成吗？

是的，Liferay 的客户门户可以轻松地与其他系统（CRM、ERP、支持系统等）集成，以集中管理客户信息、订单历史记录等。

客户门户有多安全？

Liferay 提供企业级安全功能来帮助保护您的客户数据。它支持访问控制、数据加密和 SAML 和 OAuth 等身份验证协议，从而实现安全的门户操作。

我们没有任何专业工程师。操作起来是不是很难？

Liferay本身拥有一支能够开发和交付的专业服务团队。我们也有经验丰富的合作伙伴。

如果出现问题，您会提供支持吗？

A paragraph is a self-contained unit of a discourse in writing dealing with a particular point or idea. Paragraphs are usually an expected part of formal writing, used to organize longer prose.